Privacy Policy

Last updated: August 10, 2026

Anavix AI ("Anavix AI," "we," "us," or "our") provides hotel guest applications and concierge tools that help hotels share property information, service options, alerts, events, amenities, maps, and guest assistance. This policy explains how information is handled when guests use the Anavix AI Guest app and when hotels use the Anavix AI platform.

Information We Collect

The Anavix AI Guest app may collect or process the following information when guests use the app:

• Hotel access information, such as the hotel QR code or hotel identifier used to load the correct guest experience.
• Device and notification information, such as a push notification token, device platform, app version, language preference, and alert subscription status.
• Usage and diagnostics information, such as a randomly generated app-session identifier, app opens, feature interactions, map searches, concierge use, event selections, and request metadata.
• Guest-provided information, such as a guest name, room number, service request details, booking preferences, typed messages, and other information a guest chooses to submit.
• Voice information, including a voice recording and its transcript, when a guest chooses to use the voice concierge.
• Hotel account and content information, such as business contact details, property information, maps, images, amenities, events, alerts, and AI concierge knowledge supplied by a participating hotel.

Camera, Microphone, and Notifications

The app may request camera access so guests can scan a hotel QR code. QR images are processed to identify the participating hotel and are not intentionally stored by Anavix AI. The app requests microphone access only when a guest chooses to use voice features. The recording is transmitted securely to our servers and an AI service provider for transcription and response generation. Our application server does not intentionally retain the raw recording after completing that request, although service providers may process or temporarily retain information under their own contractual and security terms. The app may request notification permission so hotels can send important alerts and updates during a guest stay. Guests can revoke these permissions in their device settings.

How We Use Information

We use information to provide and secure the app, connect guests with the correct hotel content, transcribe and respond to concierge requests, deliver alerts and notifications, route service and booking requests, maintain hotel content, troubleshoot problems, analyze feature usage, and support participating hotels.

Sharing Information

We share relevant guest request and booking information with the hotel associated with the guest experience so the hotel can respond. We use service providers that support hosting, application infrastructure, notifications, payment processing for hotel accounts, and AI-assisted concierge functions, including OpenAI for AI and voice processing and Expo services for mobile notifications. These providers process information on our behalf or as otherwise described in their terms. We may also disclose information when required by law, to protect users or the service, or as part of a business transaction. We do not sell personal information or use guest information for cross-context behavioral advertising.

AI-Assisted Features

Concierge responses may be generated with artificial intelligence using the guest's message, relevant conversation context, and information supplied by the participating hotel. AI responses can be incomplete or inaccurate and should not be relied on for emergencies, medical decisions, legal advice, or other high-risk decisions. Guests should contact hotel staff or local emergency services when appropriate.

Retention

We retain information only for as long as reasonably needed to provide the service, fulfill hotel requests, maintain security and business records, comply with legal obligations, and resolve disputes. Retention depends on the type of information and the participating hotel's operational needs. Raw voice recordings are not intentionally persisted by our application server after transcription. Guest request records, transcripts, analytics records, notification registrations, and hotel account records may be retained for operational or legal purposes and are deleted or de-identified when they are no longer needed.

Your Choices and Requests

You may decline camera, microphone, or notification permissions, although the related features will not work. To request access to, correction of, or deletion of personal information controlled by Anavix AI, or to withdraw consent where applicable, email support@anavixai.com. Please identify the hotel and stay associated with the request when possible. Some information may be controlled by the participating hotel or retained when legally required. We may need to verify a request before acting on it.

Children

The app is intended for general hotel guest use and is not directed to children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child submitted personal information may contact us to request its deletion.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including encrypted network transmission for production services. No method of transmission or storage is completely secure.

International Processing

Information may be processed in the United States and other locations where Anavix AI, participating hotels, or service providers operate. Privacy protections may differ from those in a guest's home jurisdiction.

Changes to This Policy

We may update this policy as the service or legal requirements change. We will post the revised policy on this page and update the date above.

Contact

For privacy questions, contact Anavix AI at support@anavixai.com.